Frequently Asked Questions
Get answers to the most frequently asked questions about XLSTAT
Can I try XLSTAT for free?
Yes, you can download our 14-Day trial version from our website. Our trial is equivalent to our XLSTAT-Premium solution and includes the 3D Plot and LatentClass options. The trial version cannot be renewed or extended and begins when you activate your license key.
How long is the trial period for and can I extend it?
The trial version is valid for 14 days and starts when you enter your license key in XLSTAT. Trial periods cannot be renewed or extended. Download our trial version.
What features are included in the XLSTAT trial version?
Our trial version encompasses all XLSTAT solutions and options, or more than 250 features. Download our trial version and start using XLSTAT.
Will my credit card be charged once the trial is over?
No, when you register to download our trial version, we will not ask you for any credit card details and will therefore not charge you once your trial version expires.
If you wish to continue using XLSTAT once your trial has ended, you will need to order a license key.
If you do not want to use our software anymore, just uninstall it. Please note that once the trial period is over, you will automatically switch to our free version which includes a limited number of basic features and will continue running indefinitely.
Does XLSTAT offer student rates?
Yes, special rates are available for all full-time students. Discover our offers.
In order to validate your order and issue you your license key, you will need to send us proof of your student status: an official document (e.g. a student ID, college transcript or admission letter) with your name and a date on it.
Are special rates available for faculty members and researchers?
Yes, we offer all faculty members and researchers affiliated with an academic or research institution, preferential rates. Discover our offers.
A proof of your academic affiliation may be requested.
Order & delivery
I was asked to upload or send a proof of student status. What type of documention is required?
Please upload or send us any official document that clearly shows you are currently enrolled as a full-time student. We will accept student IDs, college transcripts, class schedules, tuition payments, admission letters, etc. All documents provided must list your first and last name and be dated.
I purchased a student license but haven't received my license key yet?
Your license key will be sent to you once we've received your proof of your student status. If you've already submitted it, please check your spam folder for an email from us.
Please note that student licenses are issued from Monday to Friday from 9am to 6pm CEST. Please contact our sales department if you need assistance.
How can I get a quote for an XLSTAT solution?
You can generate a personalized quote on our website's order page. To do so, simply go on the "Pricing" page, select the solution of your choice and click on the "order" button. Then enter the quantity you would like to order, the options you would like and fill in your billing details (please note that at this stage of the process you will not be required to enter a credit card number). Once these steps completed, just click on the "get a quote" button at the bottom of the page. This will generate your quote in PDF format which you can either download or send to your email.
Please contact our sales department if you need assistance.
How to order XLSTAT License?
You can order one or more licenses directly on our website. Purchase orders, on the other hand, should be sent to our sales team.
Can I order an XLSTAT licence for someone else?
Yes, you can order a license even if you are not the intended user. When ordering on our website, simply uncheck "the Recipient or Licensee is the same as the Purchaser" checkbox located below the "billing details" field. Then fill in the end user information (shipping address) and proceed to validate your order.
How can I pay for my license?
Payment can be made by credit card for orders placed directly online. Quotes can be paid by wire transfer using the bank details that appear on your quotation.
How are late payments handled?
If you are late with your payment, you will receive up to three successive reminder emails before our accounting department contacts you. Once these steps taken and if we still do not receive payment for your order, we will have no other choice than to suspend your license and send your account to a collection agency.
Once I've made the payment, how soon will I receive my XLSTAT license key?
All orders paid by credit card are delivered within a maximum time frame of 24 hours. Orders paid by wire transfer will be delivered once payment is received (usually within 2-3 days).
If you don't receive your key within the above timespan, please contact our sales team.
Will I receive an invoice for my purchase?
Once your order placed, an invoice will automatically be issued and sent to your email.
Can I purchase Latent Class and/or 3D Plot as standalone products?
LatentClass and/or 3D Plot are not standalone products. To run any of these two product options, you will first need to order one of our solutions.
How can I add an option if I already own a license?
If you want to add an option to an existing license, please contact our sales department and specify the license key number to which you'd like to add the option.
Are XLSTAT licenses per user?
All standard annual licenses whether intended for students, academics, or companies are single-user licenses. In other words, each license is issued to a given user and computer.
We also offer other types of company and academic licenses (network, multi-user, classroom and campus). If you are interested in these alternate licensing options, please contact our sales department for a quote.
Do you offer concurrent/network licenses?
Yes, concurrent /network licenses are available starting from 5 users onwards. Contact our sales department to get a quote.
What different XLSTAT Campus licenses do you offer?
We offer 3 different types of Campus licenses:
- Classroom licenses for up to 50 workstations, which require one installation per workstation.
- Small Campus licenses for up to 250 workstations, which can be installed either on each workstation or on a network.
- Large Campus licenses for up to 500 workstations and that can be installed on either individual workstations or in a network environment.
For more details on how to activate your XLSTAT Campus license, please see this tutorial.
What Campus license options are network compatible?
Only Small and Large Campus licenses can be installed on a network. Classroom licenses must be installed individually.
Can I change solutions if the one I ordered does not meet my needs?
Yes, you can change solutions at any time by simply paying for the difference between the two products. To do so, just send an e-mail to our sales team specifying the new solution you'd like and we will send you payment instructions. Compare our features by solution.
How can I renew my XLSTAT license?
XLSTAT licenses are valid for 12 months. Once expired, Academic and Company licenses ordered via our website and paid for by credit card, will renew automatically.
Student licenses and all other licenses paid for by wire transfer must be renewed online or by contacting our sales team.
What is automatic renewal?
Automatic renewals are applied to all orders placed online. License owners will receive an email notification from us before their license is set to expire asking them to confirm or decline the automatic renewal of their license. If they do not answer, the license will be renewed automatically, and the related credit card charged accordingly.
The automatic renewal is only available for company/private and academic licenses. If you are a student and wish to renew your license, you will need to order a new one.
How can I cancel my automatic renewal ?
If you do not want the automatic renewal option to apply to your license, please contact our sales team to opt-out of the program. We will then cancel your auto-renewal and your credit card will not be charged other than for the initial amount of your purchase.
How can I renew my maintenance and support contract (for perpetual licenses only)?
Because perpetual licenses have been discontinued since August 2019, we no longer offer maintenance or updates for these licenses. If you own a perpetual license, please contact our sales team so that we can offer you a licensing alternative.
When will my XLSTAT licence expire?
To find out when your license will expire, please log in to your MyXLSTAT account. You can also view your license's expiration date by going to the XLSTAT menu and selecting "About XLSTAT" where the properties of your license will appear.
What is the difference between XLSTAT and XLSTAT Cloud?
XLSTAT is a desktop version that includes over 250 features available for Windows and Mac users. You will need to have a license key to access our software.
XLSTAT-Cloud is a cloud-based application which includes a dozen features. It is compatible with Office Online Excel 2016/2019 and Office on iPad. No license key is required to use XLSTAT-Cloud. Simply register to use the application, and you'll be all set to go.
Is XLSTAT compatible with Mac?
All XLSTAT solutions are compatible with Windows and Mac.
The only few features that are not available on Mac are:
What languages is XLSTAT available in?
XLSTAT is available in 9 languages (English, German, Spanish, French, Italian, Portuguese, Korean, simplified Chinese and Japanese) with a complete help documentation in 4 languages (English, French, German and Japanese).
What are the main differences between Basic and Basic+?
Our XLSTAT-Basic+ solution is a more advanced version of XLSTAT-Basic and includes the following additional features:
- Log-linear regression (Poisson regression)
- Quantile regression
- Nonparametric regression (Kernel and Lowess)
- Partial Least Squares regression (PLS)
- Principal Component Regression (PCR)
- PLS discriminant analysis (PLS-DA)
- Repeated measures Analysis of Variance (ANOVA)
- Mixed models
- Two-stage least squares regression
+ Machine learning
+ Application builder
How can I download the latest XLSTAT version ?
You can download the latest version you're entitled to by vising your MyXLSAT account or this page.
I can't seem to find a feature in the solution I purchased. How to solve this problem?
If you cannot locate a particular feature in your copy of XLSTAT, chances are that:
- The feature you are looking for is not included in the solution you purchased. If this is the case, you can request to change your solution, by contacting our sales department. If you are not sure which solution you need, visit our compare features by solution page of our website.
- Your license key may not have been properly activated, and you are therefore by default only using our free version, limited to 13 features. Learn how to activate your license key.
I have been using XLSTAT for some time now and have lost access to several features?
You may have switched to our limited free version. This can be because:
- You may be using a version of the software that is only compatible with our previous licensing system (if the software version you are using was downloaded before August 2019). If this is the case, simply download the latest version of XLSTAT and enter your license if prompted.
- Your license key has expired. You can check your license's expiration date on your invoice or in your MyXLSTAT account. Find out how to access MyXLSTAT or renew your license key to keep on using XLSTAT.
How can I quote XLSTAT?
Addinsoft (2022). XLSTAT statistical and data analysis solution. https://www.xlstat.com
How can I check on which computers my licence has already been activated on?
This information can be found in your MyXSLTAT account, where you will also be able to remotely deactivate any license.
I am trying to activate my licence key but cannot find the 'Activate my key' button?
Make sure you have downloaded and installed our latest software version for either Windows or Mac. You will then see the button appear and be able to activate your license key by clicking on the XLSTAT menu located in the top-left corner. Then click on the "Activate my license" option. If you need further instructions, a tutorial is available on our help center.
Why has my license stopped working although I purchased it less than a year ago?
All our licenses are valid for a year from their date of purchase. If your license no longer works, please download our latest version and enter your license key code. If the problem persists, please contact our technical support team.
I had to change computers and am no longer able to activate my license on my new computer. How can I free it up for a new installation?
You may deactivate your license remotely by logging into your MyXLSTAT account. If you do not have a MyXLSTAT account, you may create one or contact our technical support team for help.
I have reached the maximum allowed number of activations on my license. What should I do?
If you've reached your maximum allowed number of activations, several options are available to you:
- Deactivate your license on any of the computers it is already installed on. Then proceed to download the lastest version of XLSTAT on your new workstation and enter your license key. If you no longer have access to the computer on which you would like to remove your license, you may deactivate it remotely by logging onto your MyXLSTAT account or by contacting our support team.
- If you do not want to deactivate your license on any of the computers it is installed on, please contact our sales team to request a quote for an additional activation.
How to transfer an XLSTAT license to my new computer?
In order to transfer an XLSTAT license to another computer, please follow this procedure:
1. Deactivate the license key on your current computer via the About XLSTAT button in the XLSTAT menu.
2. Download and install the latest version you have free access.
3. Once XLSTAT is installed, you will be prompted to activate your license key. Otherwise, please go to About XLSTAT, then click on 'Activate your license'.
If you need further help to activate your license, you may refer to this tutorial.
How can I request for an XLSTAT training course ?
Addinsoft organizes training sessions for consulting firms and industry groups. Do not hesitate to contact us if you need a training session tailored to your needs by filling out our form.
How to access to the MyXLSTAT portal?
You can access MyXLSTAT by going to this link: https://my.xlstat.com
If you are not connected yet, you will have the choice between logging in to your MyXLSTAT account or registering a new account.
Is MyXLSTAT free?
Yes, the use of the MyXLSTAT interface is free, but the aim of MyXLSTAT is to manage your licenses, which require a subscription.
What is the difference between MyXLSTAT and XLSTAT?
XLSTAT is our data analysis and statistics software integrated in Microsoft Excel.
MyXLSTAT is a user interface which offers you a better experience with a complete overview of your licenses and seats, as well as improved management tools for more flexibility. It allows you to create a MyXLSTAT account, which you can then use in XLSTAT, by logging in and out, to activate or deactivate your license.
I already had a MyXLSTAT account but I can't log in with my login information. What is the problem?
If your MyXLSTAT account was created before the 17th of August 2022, it means that your account is from the old platform, you must register a new account from the new MyXLSTAT website.
Otherwise, you can contact our support to give us more detail about your issue.
I used the password reset request form, but unfortunately the 6 digit code was not sent to my email. How do I resolve this issue?
Please check if you received the email in your spam. If you do not receive the code or if it takes too long, you can click on Resend code from the Request password reset window.
You can contact our support if you are still blocked.