Frequently Asked Questions

Get answers to the most frequently asked questions about XLSTAT

FAQ-Picto


  • I was asked to upload or send a proof of student status. What type of documention is required?

    Please upload or send us any official document that clearly shows you are currently enrolled as a full-time student. We will accept student IDs, college transcripts, class schedules, tuition payments, admision letters, etc. All documents provided must list your first and last name and be dated.


  • Your license key will be sent to you once we've received your proof of your student status. If you've already submitted it, please check your spam folder for an email from us. Please note that student licenses are issued from Monday to Friday from 9am to 6pm CEST. Please contact if you need assistante.


  • You can generate a personalized quote on our website's order page. To do so, simply click on the order tab, select the solution of your choice and click on the order button. Then enter the quantity you would like to order, the options you would like and fill in your billing details (please note that at this stage of the process you will not be required to enter a credit card number).

    Once these steps completed, just click on the "get a quote" button at the bottom of the page. This will generate your quote in PDF format which you can either dowload or send to your email. Please contact if you need assistante.


  • You can one or more licenses directly on our website. Purchase orders, on the other hand, should be sent to


  • Yes, you can order a license even if you are not the intended user. When ordering on our website, simply uncheck the Recipient or Licensee is the same as the Purchaser checkbox located below the billing details field. Then fill in the end user information (shipping address) and proceed to validate your order.


  • Payment can be made by credit card for orders placed directly online. Quotes can be paid by wire transfer using the bank details that appear on your quotation.


  • If you are late with your payment, you will receive up to three successive reminder emails before our accounting department contacts you. Once these steps taken and if we still do not receive payment for your order, we will have no other choice than to suspend your license and send your account to a collection agency.


  • All orders paid by credit card are delivered within a maximum time frame of 24 hours. Orders paid by wire transferr will be delivered once payment is received (usually within 2-3 days). If you not receive your key within the above timespan, please contact


  • Once your order placed, an invoice will automatically be isssued and sent to your email.

  • and/or are not standalone products. To run any of these two product options, you will first need to order one of our solutions.


  • All standard annual licenses whether intended for students, academics or companies are single-user licenses. In other words, each license is issued to a given user and computer.

    We also offer other types of and licenses (network, multi-user, classroom and campus).. If you are interested in these alternate licensing options, please contact for a quote.


  • Yes, concurrent/network licenses are available starting from 5 users onwards. Contact to get a quote.


  • We offer 3 different types of

    • Classroom licenses for up to 60 workstations which require one installation per workstation.
    • Small Campus licenses for up to 500 workstations which can be installed either on each workstation or on a network.
    • Large Campus licenses designed for an unlimited number of users and that can be installed on either individual workstations or in a network environment.

  • Only licenses can be installed on a network. Classroom licenses must be installed individually.


  • Yes, you can change solutions at any time by simply paying for the difference between the two products. To do so, just send an e-mail to specifying the new solution you'd like and we will send you payment instructions.

    by solution.


  • XLSTAT licenses are valid for 12 months. Once expired, Academic and Company licenses ordered via our website and paid for by credit card, will renew automatically. Student licenses and all other licenses paid for by wire transfer must be renewed or by contacting


  • Automatic renewals are applied for 3 consecutive years to all orders placed online. This means your license will renew automatically for the first 3 years and your credit card charged accordingly. You will receive an email notification from us before your license is set to expire asking you to confirm or decline the automatic renewal of your license. If you do not answer, your license will be renewed within a period of 3 days after its expiration.

    The automatic renewal is only available for company/private and academic licenses. If you are a student and wish to , please visit our website.


  • If you do not want the automatic renewal option to apply to your license, please contact to opt-out of the program. We will then cancel your auto-renewal and your credit card will not be charged other than for the initial amount of your purchase.


  • Because perpetual licenses have been discontinued since August 2019, we no longer offer maintenance or updates for these licenses. If you own a perpetual license, please contact so that we can offer you a licensing alternative.


  • To find out when your license will expire, please log in to your account. You can also view your license's expiration date by going to the XLSTAT menu and selecting "About XLSTAT" where the properties of your license will appear.