Frequently Asked Questions
Here is a list of frequently asked questions. Simply select a topic in the menu below. If you cannot find the answer to your question, please contact our support team.
How compatible is XLSTAT with Microsoft Excel?
XLSTAT is permanently being tested with all existing Excel versions. The Mac version runs with Excel X, 2004 and Excel 2011. It is not compatible with version 2008. The PC version runs with all Excel versions starting from version 97 (including Excel 2013).
XLSTAT is compatible with both 32bits and 64bits versions of Excel.
Important: Whatever your Excel or XLSTAT version, it is necessary that the Macros security level (see menu Tools/Macros/Security of Excel) is set to Medium so that XLSTAT can run.
Excel 97 SR-1 user: your Excel version must be updated. Version SR-1 is buggy and you need to upgrade to SR-2. You can download an upgrade for free from http://office.microsoft.com/officeupdate. Then proceed to the second step (see below).
Excel 97 SR-2 users: your Excel version must be updated if you want XLSTAT functions to run well. All you need to do (if not already done) is to download the free patch available on http://office.microsoft.com/downloads/9798/xl8p10pkg.aspx.
Excel 2000 users: we recommend that you download and install the SR3 patch, available from http://office.microsoft.com/officeupdate.
Excel 2002 (Office XP) users: to run some of the XLSTAT functions, you need to activate the 'Trust access to Visual Basic Project' in the 'Trusted Sources' panel of the Tools/Macros/Security menu of Excel. We recommend that you download and install the SR2 patch, available from http://office.microsoft.com/officeupdate.
Excel 2003 users: we recommend that you download and install the latest patches, available from http://office.microsoft.com/officeupdate.
How do I install XLSTAT?
The process is simple. Just download the trial version. Then close Excel and run the file you have downloaded to start the installation process. The installation will be completed within a few seconds.
You will find details about the installation on:
Remember to launch XLSTAT with Administrator right, when installing XLSTAT on Windows, to be able to install it.
Microsoft Excel generates an 'Error 459' when launching an XLSTAT function
Erro 459 means that Microsoft Excel has been installed without some necessary options that are necessary for XLSTAT to run smoothly. You need to reinstall Microsoft Excel while enabling the following options: VBA, Macros and Microsoft Forms. Then go to http://office.microsoft.com/officeupdate in order to install the available patches for your version of Microsoft Excel.
My license key does not register
To register your license key you need to run XLSTAT with Administrator rights. This tutorial explains how to run XLSTAT with Administartor rights. Once this is done enter again your license key and save the configuration.
Can I install my license on several computers?
You can install XLSTAT on two computers you own as long as they are for your personnal use and are not used at the same time.
When I open xlstat.xla why don't I see any changes in Excel?
Most probably because you haven't set the Excel macro security level to Medium. Open Excel again, then activate the Tools / Macro / Security ... menu. Select Medium. The next time you run XLSTAT, select 'Enable macros' when prompted. You should see the XLSTAT toolbar and the XLSTAT menu next to the Excel Help menu.
Is the demo version free?
The XLSTAT demo is free and includes all functionalities. It is not technically limited, and can include as many rows or columns as you need.
How long can I use the demo version?
The demo version can be used 30 times during a maximum of 30 days. After this trial period, you must register for the license code required for long-term use.
What happens when a new version of XLSTAT is released?
After the test period is over, an interval of 12 months is required before users can access a new demo version.
Can I distribute the demo or give friends and colleagues access to it?
We encourage you to do so!
Do you accept purchase orders?
Yes, we do accept purchase orders from companies and universities. We often handle orders from large organizations.
Are online orders secured?
Online orders are highly secured. Addinsoft uses the electronic platform of Element5, a leading e-commerce company certified by Verisign. We have been selling online for more than 10 years and are happy to report that we have yet to confront a problem relating to fraud.
What are the advantages of ordering online?
Your order will be processed on the spot.
Can my company sign an enterprise license agreement (ELA) with Addinsoft?
Yes. We encourage license agreements as they facilitate business license management. A number of companies have already signed ELAs with us. Please contact us at email@example.com for more information.
How quickly do you process orders?
Minimum 5 minutes, maximum 1 week. The average is 2 business days.
What license types are available?
XLSTAT licenses can be either annual or perpetual.
Access to priority technical support. Take advantage of free software upgrades as long as your license is active. Enables you to spread the cost of purchase over time and enjoy the software's latest updates. Allows you to keep enjoying the use of your software even when upgrading your OS or Excel version. The annual license is an annual subscription. It is automatically renewed. You can stop your subscription whenever you want.
Includes one year of free technical support and software upgrades (special ongoing offer). Maintenance and upgrades may be purchased on an annual basis to benefit from technical support and upgrades (upgrades are about 35% of the initial software cost). Enjoy a license that never expires (please note that you may have to upgrade your software if you change operating systems or Excel versions).
Specific annual licenses are available: the Campus license is meant to equip a university or a school, the site license is meant to equip a company. For these types of license, please contact us using this form.
How often does Addinsoft release new versions of XLSTAT?
We ship a new version approximately every 3 months. Simple updates adding a single feature in response to a specific demand are released as required.
Are updates free?
Our current policy includes free updates for all the users who ordered XLSTAT within the last 3 months. Other users must pay the agreed maintenance fee for access to the upgrades.
Where can I view a list of XLSTAT features?
For a list of the functionalities offered in XLSTAT, go to the Features by module page.
If a feature is not listed, can I ask you to develop it?
By all means. We encourage our customers to give us their ideas and suggestions. These contributions have helped making XLSTAT what it is today.
Leave us a message on the contact page.
Can I use some of your functionalities as part of my own program?
Yes, this is possible. There are more information on that on the customization page.
If you need us to customize XLSTAT for you, all we need to know is the purpose of your application and the scale (how many users) so that we can determine the proper licensing agreement and pricing.
Is there a manual for XLSTAT?
Yes, there is a manual for XLSTAT.
The manual is available as a pdf (Adobe Acrobat) file and can be downloaded by registered users on my XLSTAT.
The manual provides an in-depth description of XLSTAT functionalities, each followed by a list of articles and books to the which the user might want to refer. However, please keep in mind that the manual is designed as a working tool and cannot replace a good statistics textbook!
Is the manual sent with the CD-ROM version?
The manual is available on the CD-ROM, but not in a printed version. We update our manuals frequently and if you are a registered user you can download them when you want or need to, and print them as you see like.
I have mislaid my license number. Can you give me the reference?
Just contact us and we'll send you your license number. The information you need is stored in our database.
My hard disk has crashed. How can I get a new copy?
If your maintenance plan is still active, just contact us and we'll give you the download link to obtain a new copy. We'll also give you your license number in case it was lost.
Is there a customer service dedicated to registered clients?
Yes. Emails from customers are given priority, and a section of the website is reserved for registered clients.